Frequently asked questions

How is U2ME different from other courier companies

U2ME is an on-demand, same-day delivery and courier service which is available to everyone. Courier companies require you to set up an account and go through credit reference checks. Account set-up can take days and this is before you can even courier something. With U2ME you can courier anything you want within a few seconds. You can choose to create an account or just create a guest account. 

Can anyone use U2ME?

Yes, U2ME was designed bearing everyone in mind, from the average Joe on the street to big corporate clients

How do I create a delivery order?

You can create a delivery  order by either signing up or using our guest order form. The form will contain all the required fields to submit your delivery.

Which areas do you deliver to?

U2ME is currently based in Calgary and offer same-day delivery service within a 600 km

radius. We also send shipments across Canada and the rest of the world. We are busy expanding to other Canadian cities.

What forms of payment is accepted

We accept all forms of credit and debit cards. We are also completing our setup in order for you to use Apple Pay and Google Pay.

Can I use Google and Facebook sign-in to create an account?

We are in the final stages of incorporating this into our platform.

How can I track my delivery?

Once you have submitted your order, you will receive and email or text which contains a link which will direct you to a page where you can see the location of your driver and an estimated time of arrival for the delivery. This tracking link is also available in your delivery history. We can also send you status updates through email and text. 

What types of proof of delivery do you provide?

We always try to get a signature however, if we are unable to get a signature we will consult with you whether we can leave the package in a safe place. Once your delivery has been completed you will receive an email with the signature or images taken off where the package has been left. You can also retrieve the POD details using the tracking link.

Will you contact me if there is any problem with my delivery?

Yes, you will receive a call from either the courier driver or dispatch.